Latest Information: 10 July 2020
If you do not find your questions addressed below, or have any additional concerns, please send us an email at firstname.lastname@example.org.
VOL. 09 ORDERS
Will I also have to wait until August for my digital copy of GRID Vol. 09?
All buyers, local and international, will receive a digital copy of GRID Vol. 09 through email as soon as we process your order. Physical copies of GRID Vol. 09 begin shipping in August.
Is there a way I can only buy a digital copy of GRID Vol. 09?
No, GRID Vol. 09 is only available for purchase as part of a print-and-digital bundle.
Can I have my copy of GRID Vol. 09 delivered via local courier (e.g. Grab, Lalamove, Angkas)?
Yes, you can do so by choosing the “Local Pickup” delivery option upon checkout. Once your payment has been processed, our team will get in touch to coordinate delivery. Please note that physical copies of GRID Vol. 09 will only begin shipping in August.
If I buy multiple copies of GRID Vol. 09, can I have them shipped to different addresses?
We can only ship physical copies of GRID Vol. 09 to one address per transaction. Digital copies, however, may be sent to different email addresses (one copy for each bundle ordered). Make sure to list the email addresses on the Notes section upon checkout.
How much is the shipping fee?
Shipping fees may vary depending on location and total package weight. Our current rates are as follows:
- Packages under 3kg: PHP100 within Metro Manila; P260 for provincial addresses nationwide
- Packages over 3kg: PHP100 base rate + PHP30/kg in excess within Metro Manila; PHP260 base rate + PHP90/kg in excess for provincial addresses nationwide
For local orders, shipping fees are automatically added to the order’s total price upon checkout. International customers, please see our International Orders Page.
How long will it take for my order to arrive?
Processing and delivery times may vary depending on location and method of payment.
Within the Philippines
- Payments made via PayPal are processed immediately and shipped as soon as possible.
- Payments made via bank deposit are processed and shipped upon the receipt of proof of payment (see instructions in the “Payments” section below).
Due to restrictions posed by the Covid-19 pandemic, delivery times have been impacted in certain areas within the country. See our Shipping Updates Page for more information.
NOTE: Shipping and handling is fulfilled by third party couriers. The shipping times noted serve as guides and may change depending on forces beyond our control. While we cannot guarantee exact dates, please rest assured we do our best to get your packages delivered as quickly and efficiently as we can.
Is there a way that I can track my order?
We will send you an SMS update once your order has been processed and sent to our courier partners for shipping. A tracking number will also be sent, which you may key in at this Tracking Page for updates.
For other concerns, please feel free to send us a message at email@example.com.
How do I pay for my order?
We currently accept three methods of payment:
1. Paypal Checkout. When you proceed to the checkout page, click the gold button labeled accordingly. Your payment will be instantly processed via PayPal and your order will be fulfilled immediately.
2. Direct Bank Transfer. You may deposit your full, exact payment to any of the following:
Philippine National Bank (PNB)
Account Name: Off the Grid Publishing, Inc.
Account Number: 1702-7000-7547
Banco de Oro (BDO)
Account Name: Off the Grid Publishing, Inc.
Account Number: 0064-5801-2085
Once done, send proof of payment (i.e a photo of the deposit slip, or screenshot of the successful bank transfer) to firstname.lastname@example.org, along with your Full Name and Order ID. We will send you an email to confirm proof of payment and shipping timeline.
Note: Please settle payments within seven (7) days of ordering from the Store.
3. Local Pickups. Send us a message at email@example.com with the subject title ‘Local Pickup’ to schedule and coordinate details.
Payment via Cash on Delivery is not available.
Can I change the details of my order?
Once an order is placed, all details are considered final. In the event that you must change the details of your order, please cancel the order and place a new one. If you require further assistance, send us a message at firstname.lastname@example.org.
Do you implement hidden costs such as VAT?
All items within our Store are VAT-inclusive. Shipping fees notwithstanding, there will be no additional costs to your order.
Can I reserve large orders and pay at a later day?
Send us a message at email@example.com to inquire about available stocks. If the items are available, we can hold them for you for up to fourteen (14) days. You must settle the full payment within that time, otherwise, your reservation will expire.
ORDER EXCHANGE POLICY
You qualify to have your order exchanged if:
- You are sent the wrong or incomplete package; or
- Your items are severely damaged.
If you encounter the above-listed problems, send us a message at firstname.lastname@example.org with a photo of your items—guaranteeing no sign of use—within five (5) days of receipt. We will confirm via email if your order qualifies for a return and/or exchange.
Upon confirmation, return the package through the courier of your choice to our office address. We will refund the cost of return shipping and inform you of other pertinent details privately.
Unit 405 5th Floor Praxedes Place,
No. 5 East Capitol Drive cor. Sta. Rosa St.,
Brgy. Kapitolyo, Pasig City, 1603
Your orders are not qualified for return and/or exchange if:
- The product/s show obvious signs of use;
- Minor product damages resulted from mishandling from use or during the course of delivery;
- Parts that are damaged or missing did not arise from production-related issues;
- We are notified of any issues beyond 5 days of receipt of the package;
- The product/s were purchased from bookstores and other stockists; or
- You changed your mind about wanting to buy the product.
ORDER REFUND POLICY
We do not offer refunds at this time, only store credits amounting to the total product price. If you are not satisfied with your order, send us a message at email@example.com indicating the reasons for your dissatisfaction, with a photo of your package (if applicable). We will assess your concerns based on the qualified instances above.
If deemed valid, you may initiate a return (see above for instructions) and we will issue store credits that you may use on your next purchase. Store credits are transferable.