Frequently Asked Questions

If you do not find your questions addressed below, or have any additional concerns, please send us an email at orders@gridmagazine.ph.

SHIPPING

How much is the shipping fee?

Shipping fees vary depending on total package weight and location.

Our current shipping rates are as follows:
Packages weighing less than 3kg: PHP100 for within Metro Manila; PHP260 for Provincial addresses
Packages weighing more than 3kg: PHP100 (base rate) + P30 (per kg in excess of 3kg) for within Metro Manila; PHP260 (base rate) + P90 (per kg in excess of 3kg) for Provincial addresses

For customers within the Philippines, shipping fees are automatically added to the order’s total price upon checkout. International customers may request for a quote by emailing orders@gridmagazine.ph with your name, intended order, address, and contact number.

How long will it take for my order to arrive?

Processing and shipping times vary depending on payment method and location.

For Paypal Checkouts that Ship Within the Philippines

Payments are processed and orders are shipped immediately. You may expect your package to arrive within 3-7 business days for Metro Manila addresses, and 5-14 business days for provincial addresses.

For Bank Deposits

Orders will only be shipped once we validate the transaction and receive proof of payment (see instructions in the “Payments” section below). Once shipped, you may expect your package to arrive within 3 to 7 business days for Metro Manila addresses, and 5 to 14 business days for provincial addresses.

For Local Pickups in Person

You may opt to personally pick up your orders at GRID HQ during business hours (Monday to Friday, 10am to 5pm; excluding holidays). Our office address is:

Unit 405 5th Floor Praxedes Place,
No. 5 East Capitol Drive cor. Sta. Rosa St.,
Brgy. Kapitolyo, Pasig City, 1603 Philippines

Copies of our recent issues may also be available in Fully Booked branches and other stockists.

For Local Pickups via Transport/Delivery Apps

Available for Metro Manila deliveries only. Please initiate the pick-up and set the pin location at the address specified above. Your package will arrive as indicated on your app.

For Paypal Checkouts that Ship Internationally

We request that international customers request for a quote by emailing orders@gridmagazine.ph with their name, intended order, address, and contact number. We shall then reply with a link to Paypal Checkout reflecting the total order price.

Once paid, items will be shipped immediately. Shipping times vary depending on location, but your package will typically arrive within 20 to 60 days.

NOTE: Shipping and handling is fulfilled by third party couriers. The shipping times noted here serve as guides only and may change depending on forces beyond our control. While we cannot guarantee exact dates, please rest assured we do our best to get your packages delivered as quickly and efficiently as we can.

Is there a way that I can track my order?

We will send you an SMS update once your order has been processed and sent to our courier partners for shipping. A tracking number will also be sent, which you may key in at this Tracking Page for updates.

For other shipment tracking concerns, please feel free to message us at fb.com/gridmagazineph or email us at orders@gridmagazine.ph.

PAYMENTS & ORDERS

How do I pay for my order?

We accept three payment methods in paying for your order:

(1) via Paypal Checkout. When you proceed to the checkout page, click on the gold button labeled accordingly. Payment is instantly processed via Paypal and your order will be fulfilled immediately.

(2) via Direct Bank Transfer. You may deposit your full payment to either of the following accounts:

Philippine National Bank (PNB)
Account Name: Off the Grid Publishing, Inc.
Account Number: 1702-7000-7547

Banco de Oro (BDO)
Account Name: Off the Grid Publishing, Inc.
Account Number: 0064-5801-2085

For your order to be processed, kindly follow the instructions below. Your order will only be reserved for seven (7) days, so you must settle the full payment within that time.

  • STEP 1: Deposit the full payment to either (PNB or BDO) account.
  • STEP 2: Send a photo of the deposit slip (or a mobile screenshot of the successful bank transfer) to orders@gridmagazine.ph as proof of payment, together with your Full Name and Order ID as the payment reference.
  • STEP 3: Wait for an email confirming receipt of your proof of payment, as well as the estimated shipping timeline.

(3) via Local Pickups. You may opt to visit GRID HQ during office hours to pay for and pick up your order. Please coordinate with us directly for this. Local Pickups via Transport/Delivery Apps must be paid via Paypal Checkout or Direct Bank Transfers.

Payment via Cash on Delivery is not available.

Can I change the details of my order?

Once an order is placed, all details are considered final and permanent. In the event that you need to change the details of your order, please cancel the order and place a new one. If you require further assistance, please email us at orders@gridmagazine.ph.

Do you implement hidden costs such as VAT?

All items in our store are VAT-inclusive. Except for shipping fees, there will be no additional costs to your order.

Can I reserve large orders and pay at a later day?

You may inquire regarding available stocks by emailing us at orders@gridmagazine.ph. If the items are available, we can hold them for you for up to fourteen (14) days. You must settle the full payment within that time, otherwise, your reservation will expire.

RETURNS & EXCHANGES

Can I return or exchange the items I bought?

You qualify to have your package returned and/or exchanged if:
(1) You are sent a wrong or incomplete package; or
(2) Your items are severely damaged (e.g., soaked, burnt, parts detaching, etc.)

If you encounter any of the above-listed problems, please email us at orders@gridmagazine.ph with a photo of your package and/or items–guaranteeing no sign of use–within 2 to 5 days of receipt. (Beyond this, we assume that your order was received with satisfaction.) We shall confirm via email if your package qualifies for a return and/or exchange.

Upon confirmation, please return the package through the courier of your choice to our office address. We will refund the cost of return shipping and inform you of other pertinent details privately.

Unit 405 5th Floor Praxedes Place,
No. 5 East Capitol Drive cor. Sta. Rosa St.,
Brgy. Kapitolyo, Pasig City, 1603 Philippines

Purchases from bookstores and/or other stockists do not qualify for returns or exchanges.

What instances do not qualify for returns and/or exchanges?

Your items are not qualified for return and/or exchange if:
(1) The product/s show obvious signs of use;
(2) Minor product damages resulted from mishandling during the course of delivery;
(3) Parts that are damaged or missing did not arise from production-related issues;
(4) We are notified of any issues beyond 5 days of receipt of the package;
(5) The product/s were purchased from bookstores and other stockists; or
(6) You changed your mind about wanting to buy the product.

REFUNDS

We do not offer refunds at this time, only store credits amounting to the total product price. If you are not satisfied with your order, please email us at orders@gridmagazine.ph indicating the reasons for your dissatisfaction along with a photo of your package (if applicable). We will assess your concerns based on the qualified instances above.

If deemed valid, you may initiate a return (see above for instructions) and we will issue store credits that you may use on your next purchase. Store credits are transferable.